OpenLink Software Support Page

Troubleshooting Worksheets

Installation or Connection Problem - Single-Tier Drivers

Use this form to gather information, which will help OpenLink Product Support better assist you.

System Information

What product are you using?

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What are the names of the files that you downloaded?

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What is the product version and release number?

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What is the name and version of the client operating system?

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Provide the output of uname -a for unix and linux clients.

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Problem Description

Provide the text of any error message you experience.

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Describe any problem that does not produce error text.

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Describe the steps that you take to reproduce the problem.

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Provide Data Source Name Connection Parameters, if this is a connection problem.

*_____________________________________________________________________* Environment Did you install the product under your database user's uid? _____________________________________________________________________ Did you install the product with your database user's .profile set? _____________________________________________________________________ Do you have the database native client installed on your client machine? _____________________________________________________________________ What is your database native client version? _____________________________________________________________________ Does the database native client connect to your database? _____________________________________________________________________ Did you run openlink.sh or openlink.csh before you tested your connection? _____________________________________________________________________ Problem Isolation Is this problem specific to this machine? _____________________________________________________________________ Did Single-Tier drivers work on this machine in the past? _____________________________________________________________________ If so, what changed? _____________________________________________________________________ Can others use Single-Tier drivers to successfully connect to the same database? _____________________________________________________________________